Refund Policy

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Return and Refunds (if applicable)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your Product(s) must be unused and in the same condition that you received it. It must also be in the original packaging (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). Your Product(s) must have the swing tag attached.

You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.

You will not have any right to cancel a contract for the supply of any Products that have been personalized or made to your own bespoke specifications, unless such Product(s) were damaged or faulty when delivered to you or have been incorrectly delivered

To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 8 working days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.

Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@groundtruth.global.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@groundtruth.global to confirm, then send your item to the address which we will confirm to you depending on your country.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who can enquire in regards to the return.

The return shipping
To return your Product(s), you should mail your Product(s) securely (making sure you include a note of your name and address and enclosing any returns slip, if we have provided one, inside the parcel) to the address which you receive it from. Prior to shipping the return Product(s) you should confirm with us first by email at contact@groundtruth.global.

Please do not send your purchase back to the manufacturer or to our registration address, in most cases you have to return the Product(s) to the warehouse where we served you from. Generally we serve EU from our warehouse in Germany, and we serve the rest of the world from the UK.

You will be responsible for paying for your own return shipping costs, and your shipping costs are non-refundable. You will receive the refund after we deduct the original delivery cost (if paid by you).

We will pay for the costs of return if the Product(s) are faulty. In all other circumstances you must pay the costs of return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Nothing in this section affects your legal rights.